Customer Service & Support

Comprehensive service before and after the sale
At Metso, our proven commitment to customer service makes us more than just your supplier. We are a trusted partner and friend.

Today, as part of Metso Minerals we have a global team of professionals always ready to support you - from process planning to product service, wear and replacement parts, through future care. We offer on-site technical support at installation, and whenever the need arises.

Maintenance services that ensure lifetime reliability
The security and peace of mind of operational reliability is what every scrap processing professional requires. Metso Minerals can make sure you are covered with a choice of flexible service packages. Professional service personnel are always available to keep you operating at peak efficiency.

Flexible service agreements
Agreements can include scheduled maintenance and regular inspections to prevent equipment or component failures. We can also provide performance assessments, system improvements, retrofits, advice on optimal utilization of castings, availability and delivery of parts, and training of your personnel.

Your trusted and preferred source
Your partner of first choice, Metso Minerals is the trusted and preferred supplier in the scrap recycling industry. Our highest priority and personal commitment is to provide lifetime support and service for your scrap processing operations.